Refunds & Privacy
Privacy, Cancellation, Return and Shipping Policies
HOW WE PROTECT YOUR PRIVACY
We at Ruppert Garden Tools are dedicated to protecting your privacy and personal information. At Ruppert Garden Tools all of your personal information is protected by our (SSL) encryption technology. This securely encrypts and protects all of your personal data including your name, address and credit card information so that it can't be read by anyone over the internet. We value your trust very highly, and we will work to ensure that your personal information that you provide us will be fully secured and protected.
We do not sell or give your personal information to 3rd parties. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
CANCELLATIONS
ORDERS- To cancel your order you must send an email to sales@ruppertgardentools.com within 8 hours of when you first placed your order or call 859-817-1235. If your order has been already processed we are not responsible for the shipping costs incurred.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
SPECIAL ORDERS- Will be at the discretion of Ruppert Garden Tools, a restocking fee may be charged for custom and special orders please call 859-817-1235.
SALES TAX
Sales tax is charged on all products and orders shipping to KY. Actual tax amount is applied at the state level when placing your order, and may vary depending on the county your product is shipping to.
RETURN POLICY
In order to return an item, you must obtain a Return Number. Email us at sales@ruppertgardentools.com to obtain a return number. You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. Any shipping cost that you incur to return a product to us will not be refunded.
We require the following information to process your return:
Note: Your return will not be processed if you do not provide ALL required information.
The Return number
Your full name and address
Phone number
Email address
Packing Slip
The original order confirmation number
The reason for returning the merchandise
Return address:
Attn: Returns
Any package that has not been received by sales@ruppertgardentools.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
ORDERS NOT RECEIVED
Once an order has been shipped and there is a delivery confirmation, Ruppert Garden Tools is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.
OUT OF STOCK ITEMS
Subsequently, from time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock or simply cannot be fulfilled. An immediate credit will be issued to your credit card or any other method of payment that you choose.
SHIPPING POLICY
All orders are shipped, on average, within 48-72 hours from the time your order is placed. On average you should expect to receive your order within 4-6 business days from the time that you place your order.
SHIPPING CHARGES:
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Carrier |
Items |
Charge |
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FedEx |
All |
Auto Generated at Purchase |
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UPS |
All |
Auto Generated at Purchase |
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TERMS
1. All sales are paid in full at time of purchase.
Have questions? Prefer to order by Phone or Fax? We're here to help you!
Call us between 8am and 5pm eastern - 365 days a year:
Phone: 1-859-817-1235 Fax: 859 919-2240 or
Email: sales@ruppertgardentools.com